BLANCHE NEIGE 白雪知煦 Silk cashmere sweater

Refund policy

RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

 

All items must be in their original packaging with product tags intact

All items must be unworn, unused, unwashed and in its original condition

Bags and accessories should have no scuff marks

Originals receipts would need to be included

All items would need to be purchased originally

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

 

Sales item(s) are non-exchangeable nor returnable  in our online portal.

 

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 24h of the received date. All requests for returns would need to be strictly made online at www.blancheneige.net

 

2. EXCHANGES & RETURNS ONLINE

2.1 You will need to include your original  item(s) in its original package condition.Please attach your return and exchange details, including:Your purchase account number, recipient’s name, contact number, reason for return and exchange.

 

2.2 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 7working days upon receipt of your parcel.

 

2.3 Mail us your parcel via a traceable mode of postage.

 

2.4 Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.

 

2.5 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.

 

3. OTHER TERMS & CONDITIONS

3.1 All items that are returned and exchanged, can only be made once.

 

3.2 We reserve the right and full discretion to  the subsequent item(s) for return or exchange are of the same item(s) as a previous order

 

3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

 

3.4 Blanche Neige白雪知煦 makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose

 

3.5 All decisions made by www.blancheneige.net is final

 

4. Contact

More information contact us at blancheneige2022@163.com